1. HOW CAN I CREATE AN ACCOUNT?

To create an account, first click on the icon "My account" at top right. Then click on "Register".

Next, you must fill in the form with the corresponding information. You must enter a valid email address, make sure the address you enter is correct as this will be used to communicate with you. Accept the terms and conditions and the privacy policy. Then click on "SAVE".

Once registered on the web, you will receive a welcome email. If you do not receive this email, look for it in your SPAM mail folder or contact us. 

To access your account you must click on the icon at the top right "My account" and then on "Sign in". You will be able to access your account normally from now on.

2. HOW DO I ADD AN ADDRESS TO MY ACCOUNT?

If you want to add a shipping address, you can add it in "My account" -> "Addresses". To delete or edit it you can do it from the same site. To add a new address click on "Create a new address".

3. HOW CAN I PLACE AN ORDER?


To place an order you must add the items that you want to your cart.

Once added, you can confirm the items in your order by clicking on your cart and then "VIEW THE CART". If you wan to make the purchase directly, click on "CHECK OUT".

To finalize the order, select or enter the correct shipping address and click "CONTINUE".

Once you have reached the "SHIPPING METHOD", select the one that best suits your needs. The total of the products plus shipping costs is calculated automatically on the right of the screen. Click "CONTINUE" again.

In "PAYMENT" you must select the payment method you want. You must accept the terms of service before placing the order. Click on "CONFIRM ORDER" and you will be redirected to the corresponding link to make the payment. Once completed you will be redirected back to our website and you will see a confirmation message. You will also receive an email. 

If you 

In Payment Mode you must select a Payment method (Paypal, Credit Card, etc) and will be redirected to the corresponding page to make the payment. Once completed you will be redirected back to our website and you will see a confirmation message. You will also receive an email.

If you do not receive it, please contact us.

4. DO I HAVE TO HAVE AN ACCOUNT TO PLACE AN ORDER?

To place an order an our website, you can do so while registered or you can process it as a guest without having an account. 

5. WHEN WILL I RECEIVE MY ORDER?

To know when you will receive your order, you have to take into account two factors:

The shipping time (depending on the carrier) you select and the manufacturing time (depending on the products that make up your order).

As soon as the preparation of your order begins, you will receive an email from [email protected] indicating the approximate date of shipment of your order (result of the manufacturing time). You will only have to add the shipping time to this date.

To learn more about shipping and manufacturing times, please visit "shipping" conditions. 

6. HOW MUCH DOES SHIPPING COSTS POST?

Adding your address will calculate shipping costs. These expenses depend on the weight of the package and the carrier. You can check the costs of shipping costs before making the payment, by going through the checkout before making the payment.

Order over 1000€ will have the option of free shipping.

7. HOW DO I MAKE THE PAYMENT?

You can make the payment by Paypal, Bank transfer or credit card. You can obtain more information in the section "PAYMENT METHODS" in our 'terms and conditions'.

8. CAN I PAY IN INSTALLMENTS?

We do not accept installment payments. All orders are processed upon receipt of full payment.

9. WHAT IS THE WARRANTY PERIOD OF MY ITEM?

For items that are not manufactured by MAGOM HRC: Each item has a warranty set by its manufacturer. If you want to know the guarantee of a specific item, please, contact us.

Items manufactured by MAGOM HRC: under proper use and according to the instruction provided by MAGOM HRC, the duration of the warranty is one year. For more information, see the "WARRANTY" section in our 'terms and conditions'.

10. CAN I RETURN MY ITEMS?

You can return the items within 14 days upon receipt of the item.

The conditions are as follows:

- The item must not be tampered with or used and must keep its original packaging.

- MAGOM HRC will not offer reimbursement of shipping costs (neither round trip).

You can make the return to the folloring address:

MAGOM HIDRÁULICA RC, S.L.

C/ Pilar Aranda Latorre 17

11405 Jerez de la Frontera

Spain

For more information on returning items see the "RETURN AND CANCELLATION POLICIES" section of our 'terms and conditions'.

11. I FORGOT MY PASSWORD. HOW CAN I RE-ACCESS MY ACCOUNT?

If you are trying to access your account in "My account" -> "Sign in" and you get a message in red indicating "Authentication failed.":

- Make sure the data you are entering is correct.

- If you have an account and your email is correct, click on "Forgot your password?". Fill in the form with the email associated with your account and click "SEND RESET LINK". You will receive an automatic email with a link, which you can access to reset the password.

12. DO I HAVE TO PAY VAT?

All prices include 21% VAT.

Customers from outside the European Union and the Canary Islands are exempt from VAT.

VAT will stop displaying automatically when you enter your address.

Customers from ourside the Euroepean Union must pay taxes and duties in their respective countries.

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