1. HOW TO MAKE AN ORDER?
You must be registered on our website to make an order.
To create an account go to the link "Login/Create account" on the top page or go to the link "Log in" situated in the right column.
Write valid email address. Be sure that the email you have written is correct, this email will be used to comunicate each other. Press the button "Create your account".
Fill the form with your personal data and one address. Please add a valid phone number for delivery reasons.
Once you have registered on the website, you will receive a welcome email. Please check this email on your email account (maybe SPAM inbox).
Then go again to "Log in/Create an account" to login on our website.
- ADD NEW ADDRESS
If you want to add a new address (one more), you can add it at "My account" -> "My addresses".
- TO MAKE AN ORDER
To make an order you must to put the items that you want to your cart.
Once you have added all products to your cart, you can confirm the order pressing on the cart link or pressing the "Checkout" button.
Once you have pressed the link, you will go to the Checkout process. Here you will follow some steps to complete the order.
Summary, Address, Shipping, Payment. Press the "Next" button to pass from one step to other.
In Payment Mode you must select a Payment method (Paypal, Credit Card, etc) and will be redirected to the corresponding page to make the payment. Once completed you will be redirected back to our website and you will see a confirmation message. You will also receive an email.
If you do not receive it, please contact us.
2. WHEN WILL I RECEIVE MY ORDER?
Your order will begin processing once payment is received. Each article on the web has a time of handling / manufacture. This is the time we need to manufacture and prepare it. It is indicated on weekdays (weekend and holidays not included).
Once your order is complete, it will be shipped.
Nacex (Spain): 1 day. No customs taxes.
DHL Europe (European Union): 1-2 days. No custom taxes.
DHL International (Rest of the world): 2-4 days. Customs time and taxes not included.
CORREOS (European Union): 3 -6 days. No custom taxes.
CORREOS (rest of countries): 10-20 days. Customs time and taxes not included.
3. HOW MUCH COSTS THE SHIPPING?
An order can have one or more carriers enabled. You can check the cost of each one before making the payment, by checking your cart.
Orders over € 1000 will have the option of free shipping.
4. HOW CAN I PAY?
Payment can be made by Paypal, Bank transfer or credit card.
For customers with delivery address in Spain (Peninsula): You can select the option of payment Cash. (Less than 400 €).
5. FRACTIONAL PAYMENT.
We do not accept split payment. All orders are processed once the full payment has been received.
6. WHAT IS THE WARRANTY TIME FOR THE PURCHASED ITEM?
For items not manufactured by MAGOM HRC: Each item has a warranty set by the manufacturer of the same. If you want to know the guarantee of a specific item, please contact us.
Items manufactured by MAGOM HRC: Items do not have a fixed warranty. MAGOM HRC will always provide a response to the customer, offering a guarantee for products that have been correctly handled under proper use.
7. CAN I RETURN MY ORDER?
You can return the items within 14 days once received the item.
The conditions are as follows:
- The article must not be manipulated or used and must keep its original packaging.
- MAGOM HRC will not offer reimbursement of shipping costs (neither one way nor the next).
All prices include 21% Spanish Taxes.
For people outside European Union, taxes will be removed. You must to register and log in.
Taxes will be removed automatically.
People outside European Union MUST PAY TAXES in customs clearance.